FAQ

Most Frequently Asked Questions.

Custom and personalized orders

We love to make custom orders! Just send us a message with your ideas to get started! We have several items on the site under customized items that make personal wonderful gifts. From engraved jewelry, flasks, cutting boards and customized metal signs.
We also can customize t-shirts and sweatshirts for you.

Sizing details

All shirt measurements are included in the item details. We highly encourage our buyers to double-check sizes/measurements prior to purchasing since all sales are final,(all custom orders) and all of our items fit differently. If you have questions or concerns about sizing please send us a message.

Care instructions

To be get the best of your product please make sure to follow these instructions;

  • Turn the product inside-out before wash.
  • Use warm/cold machine wash.
  • Do not bleach or dry clean.
  • Do not iron the design directly.
What if I need to modify my order?

If you have made an order and need to change it, please notify us immediately so we can try to make any changes necessary. We want to ensure you get the product you ordered!

For Our Print On Demand Products:

If your item is a customized item- Because of the nature of print on demand, products are produced to order and are therefore non-refundable.

Once an order is in production, the order can no longer be cancelled, changed or edited as the item may have been created.

Contact customer care as soon as possible with your order number and name, the product name, the order number, and your customer’s name. If a cancellation is possible, we will attempt to do everything in our power to make it happen.

No cancelations nor address changes are possible during the holiday season.

If the order has not been sent to production yet and the status is ‘On hold’, you can edit the order by clicking the ”Edit order” icon and cancel it by clicking the ”Cancel order” icon. Thanks for your understanding.

What if I need to change my shipping address?

Notify us right away to see if it is possible to change the address before the item is shipped out. Thank you.

Can I get same day delivery?

I am sorry we are not able to process orders within 24 hours- many of our products are shipped within a few days but we do not offer overnight shipping.

Return Policy

Return Policy

We strive to make every customer happy at Gal Pal.

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at info@galpal.net

Gal Pal uses drop ship supplies so we do not keep our own inventory of products.When you order an item it is shipped directly from one of our supplies and printers. We use many supplies in order to offer you the diversity and quality products that you will enjoy. Each supplier we work with may have their own return policy but Gal Pal will gladly handle the details for you if you are not happy with your purchase.

The customized and engraved items are not returnable.

We’ll accept return requests for items that are unopened, unused, with the original tags still intact depending on the products. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within <14 days> of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Many of our supplies will include the return policies directly next to or below the product description.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email Info@galpal.net within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to info@galpal.net, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Because our products are custom printed and unique, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.

Please submit a claim within 14 days of the delivery date.

If there’s an issue with your product, please email us at info@galpalgoods.com . You’ll need your order number as well as the email address used to place the order.

We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

How long does a replacement, refund, or return take to process?

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.

Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.

If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please email us at info@galpalgoods.com

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our drop ship company. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our drop ship facility you will be liable for the cost of a reshipment to yourself or your end customer (if it applies).

If there’s an issue with your product, please email us at info@galpalgoods.com . You’ll need your order number as well as the email address used to place the order.

We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

How long does a replacement, refund, or return take to process?

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.

Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.

If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please email us at info@galpalgoods.com

In case of Wrong Address?

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our drop ship company. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our drop ship facility you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

How long will it take to ship my order?

On average, shipping takes between 5-14 days. Expect unexpected delays during Covid.

Still have a question?

Please contact us for more information.

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