FAQ

Most Frequently Asked Questions.

Custom and personalized orders

We love to make custom orders! Just send us a message with your ideas to get started!

Sizing details

All shirt measurements are included in the item details. We highly encourage our buyers to double-check sizes/measurements prior to purchasing since all sales are final, and all of our items fit differently. If you have questions or concerns about sizing please send us a message.

Care instructions

To be get the best of your product please make sure to follow these instructions;

  • Turn the product inside-out before wash.
  • Use warm/cold machine wash.
  • Do not bleach or dry clean.
  • Do not iron the design directly.
What if I need to modify my order?

Because of the nature of print on demand, products are produced to order and are therefore non-refundable.

Once an order is in production, the order can no longer be cancelled, changed or edited as the item may have been created.

Contact customer care as soon as possible with your store name, the product name, the order number, and your customer’s name. If a cancellation is possible, we will attempt to do everything in our power to make it happen.

No cancelations nor address changes are possible during the holiday season.

If the order has not been sent to production yet and the status is ‘On hold’, you can edit the order by clicking the ”Edit order” icon and cancel it by clicking the ”Cancel order” icon. Thanks for your understanding.

What if I need to change my shipping address?

Notify us right away to see if it is possible to change the address before the item is shipped out. Thank you.

Can I get same day delivery?

I am sorry we are not able to process orders within 24 hours since each printed item is custom.

Return Policy

Because our products are custom printed and unique, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.

Please submit a claim within 15 days of the delivery date.

If there’s an issue with your product, please email us at info@galpalgoods.com . You’ll need your order number as well as the email address used to place the order.

We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

How long does a replacement, refund, or return take to process?

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.

Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.

If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please email us at info@galpalgoods.com

In case of Wrong Address?

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our drop ship company. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our drop ship facility you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

How long will it take to ship my order?

On average, shipping takes between 5-14 days. Expect unexpected delays during Covid.

Still have a question?

Please contact us for more information.

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